Responsible Gambling

Grassroots Trust is committed to complying with the Gambling Act 2003, regulations in relation to Harm Prevention & Minimisation and taking a pro-active approach to ensure gambling is conducted in a responsible, safe and socially acceptable manner.

We are committed to supporting our venues, demonstrating a culture of care for gambling customers.  We support venues to achieve the outcomes of their policy by providing an environment that supports responsible gambling.

To view our current Harm Prevention & Minimisation Policy, please click below.

Creating a Culture of Care

Being a responsible host of gaming machines means taking care of your customers.  While many gamblers will be gambling at levels they can afford, approximately one in every three regular gamblers experience harm as a result of gambling.

Grassroots Trust supports the use of Gamble Host Packs in each of its venues, ensuring that venue management and staff are well resourced to assist with their host responsibilities.  Our experienced and dedicated field staff are always available to provide Harm Prevention & Minimisation Training and tips & ideas on promoting a culture of care at a venue.

To view a Gamble Host Pack, please click below.

Getting Help

Grassroots Trust train venue management and staff to confidently support a gamblers request for further help.  There are a number of free gambling support services throughout New Zealand that gamblers or concerned others can meet with.  There are also a wide range of services that include cultural specific services.  To find out what support services are offered and how to contact them, phone the Gambling Helpline.

If you think you, or someone you know, may have a problem with gambling, you can get free and confidential advice from the Gambling Helpline. The service is available 24-7.

To contact the Gambling Helpline:

The Gambling Helpline also offers four specialist services; Maori Gambling Helpline, Pasifika Gambling Helpline, Debt Gambling Helpline, and Youth Gambling Helpline.